Service Credit Union deploys OnBase enterprise wide

OnBase by Hyland workflows increase efficiencies and streamline operations across worldwide offices

CLEVELAND, MO (November 7, 2013) — To more effectively manage data and documents for more 180,000 members at 41 locations, Service Credit Union instituted OnBase by Hyland Software for its enterprise content management (ECM) needs. The New Hampshire based credit union provides financial services to residents in New Hampshire and U.S. Military and Department of Defense employees and their families.

Seeking a state-of-the art, single solution to manage information throughout the organization and across numerous global branches was a priority for Service Credit Union.

“OnBase stood out from the competition because of two factors: user experience and customer service,” said Bill Arnold, CIO of Service Credit Union. “A number of credit unions said that OnBase was one of the best pieces of software they’ve ever had. We selected OnBase for its great user experience, tight integration with other parts of our technology footprint and excellent track record in the financial services industry.”

The largest credit union in New Hampshire and the 59th largest in the U.S., Service Credit Union took an enterprise approach to ECM, so it could better serve its members. Processes will become more efficient and information will be more readily available to employees.

“Service Credit Union joins more than 5,000 financial institutions leveraging OnBase to meet compliance standards, streamline processes and provide better service,” said Michelle Harbinak Shapiro, Hyland Software’s financial services marketing manager.  “By utilizing an enterprise approach to its ECM solution complimented with mobile capabilities, Service Credit Union will operate more efficiently and place more emphasis on superior member service.”

For more information about the OnBase solution for financial services, visit

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