Service separates Mahalo from other fintechs courting credit unions
CHELSEA, MI (May 22, 2020) — Not for profit, not for charity, but for service. The credit union motto makes it crystal clear: service is what separates credit unions from banking competitors.
Digital Banking provider Mahalo Banking believes that great technology is ultimately of no value to credit unions without the same commitment to service. That belief comes from personal experiences shared by Mahalo’s leadership team, all of whom came from within credit union ranks. The team has more than 50 years combined experience as credit union employees.
“We see Mahalo as a service company that provides great technology, not the other way around,” said Mahalo SVP of Experience Denny Howell. “While working at credit unions, we experienced poor service from vendors. We saw a real need not only for an improved product, but also outstanding customer service and a business relationship that was a true partnership.”
Mahalo’s Omni-Experience digital banking product is built on the newest technology, integrating with the core and other product providers through APIs for a true seamless member experience. Despite Mahalo’s superior technology, some early credit union adopters had reservations about working with a new vendor after bad experiences with previous deployments. Mahalo alleviated that fear using their active scrum-agile development process and transparency throughout the project.
The $193 million Members Choice of Central Texas Credit Union in Waco, Texas, is a new Mahalo partner, completing a seamless go-live process on March 2. IT Manager Scott Schultz was so pleased with the service he received from Mahalo, he called it “inspiring.”
“Mahalo’s passion for service renews our commitment to serve our members,” he said of his team’s experience with Mahalo.
The $512 million Dover Federal Credit Union in Dover, De., converted its digital banking to Mahalo in January. CIO Travis Frey called the conversion a “monumental success.”
“Our executive team agreed that this was, by far, the easiest conversion for our members ever,” he recalled. “The Mahalo team is a fantastic partner for us. Their Symitar experience allows us to share a common language, and when we talk through a custom program, Mahalo speaks our language.”
Laurissa Grubb, director of marketing at the $158 million Blue Eagle Credit Union in Roanoke, Va., said she’s been impressed with Mahalo’s refreshing responsiveness since day one, and the digital banking provider’s willingness to work with the credit union on future enhancements means it can continually improve relevant services provided to members. Blue Eagle also converted to Mahalo in January.
When Blue Eagle signed with Mahalo, the credit union said Mahalo’s Youth module supported Blue Eagle’s existing financial education programs for students, and Mahalo’s Spanish module would support its growing Spanish speaking membership.
“COVID-19 has elevated mobile banking services to an essential account access channel,” Howell said. “As credit unions look to add or upgrade their mobile banking systems, we will continue to deliver on our promise to always put service before profit.”
About Mahalo Technologies
Mahalo Technologies, Inc. provides online and mobile banking solutions for credit unions. Based in Troy, Mich., the Mahalo platform is designed and built on superior architecture with deep integration to core processing, providing security and a robust feature set across all delivery channels for a true omniexperience. Mahalo banking is feature-rich and price competitive to help all credit unions achieve a technology advantage in the marketplace. For more information on Mahalo banking, please visit us at mahalobanking.com.
