Solutions in Finance Adds Staffing and Operations Analyzing Services
Martha Willson, Director of Client Services
In an effort to help better serve financial institutions to increase their profits margins, lending and collections consulting firm, Solutions in Finance, has added new, proactive services that analyze operational efficiencies and staffing requirements in a financial institution’s collection operation. These services are specifically designed to identify operational inefficiencies as well as recommend process change opportunities to reduce operating expenses. As a result, financial institutions save money in a tight economy.
“During our many years of collection and lending consulting for financial institutions, we have identified major opportunities to improve operational efficiencies,” states Bill Garcia, President and CEO for Solutions in Finance. “The opportunities have been identified during our routine on-site consulting projects, so it made sense to create these helpful services to address these issues.”
Solutions in Finance other new service, staffing analysis, analyzes a staff’s queue loads and other duties to determine if a particular department is staffed properly – whether it’s under- or over-staffed.
According to Garcia and much to his surprise, he has found that some organizations are actually overstaffed – even during these challenging economic times.
“We created these new services, separate from our established consulting services, to save financial institutions money, enabling them to streamline their operations at a lower cost to them,” states Garcia.
About Solutions in Finance
Solutions in Finance, Inc. is a Los Gatos, CA-based consulting firm that provides services for financial institutions in consumer lending, indirect lending, mortgage lending, and collection operations. The firm assists clients to create, improve, and maintain sound lending practices with overall superior credit quality. Collections operations best practices applications are introduced with new and improved strategies and processes, and a focus on decreasing delinquency and charge offs, and increasing charge off recoveries. For more information, visit www.SolutionsInFinance.com.