Sunshine Coast Credit Union Improves Business Process Management

Andrew McCaskill/Mary York
Media Contacts for Open Solutions

Open Solutions Inc.®, a leading provider of integrated, enterprise-wide data processing technologies for banks and credit unions throughout the United States, Canada and other international markets, announced Sunshine Coast Credit Union has added Digital Document Systems eSign, eReceipt and eReport solutions to streamline and automate business processes. Digital Document Systems is an Open Solutions business group that provides Web-based information archive and delivery systems for financial institutions.

            Serving three coastal communities in British Columbia, Canada, Sunshine Coast Credit Union has more than 16,000 members and $340 million (CDN) in assets. An existing Open Solutions client running Open Solutions’ relational core processing platform, the Credit Union added the new functionality to electronically capture and deliver key data including receipts and signatures, as part of its overall strategy to move to a paperless operating environment.

            CEO of Sunshine Coast Credit Union, Shelley McDade, said, “We are committed to moving to a more efficient, paperless environment. The implementation of these products is a critical step to meeting our long-term goals. We looked at several providers and Open Solutions was the only company we felt had the proven industry reputation, as well as the resources needed to meet our needs. We are looking forward to the advantages we’ll gain in terms of improved member service, increased workflow efficiencies and improved productivity.”

            Open Solutions Digital Document Systems group provides enterprise-wide content management services that capture and deliver browser-based access to key credit union records, data and documents. With eSign, eReceipt and eReport, Sunshine Coast will now have the ability to automatically store, index and retrieve receipts; eliminate paper-based processes by incorporating electronic signatures for nearly every document requiring a signature within the institution; and electronically archive data from core and item processing systems to better manage complex, secure system administration and reporting such as polling, job scheduling and archive retrieval.

“Open Solutions is committed to providing technology solutions to address each business challenge that credit unions may face,” said Louis Hernandez, Jr., Open Solutions’ chairman and CEO. “It is critical for credit unions to remain agile – which means a sophisticated electronic content management strategy is no longer optional. We are pleased to offer end-to-end solutions to help credit unions develop a unique strategy that meets their specific document management needs. We look forward to working with the team at Sunshine Coast as they make strides to becoming a paperless shop. The tools they have selected will provide immediate results in terms of management visibility, gaining more control over operational productivity and improved member service.”

About Open Solutions Inc.

Open Solutions Inc. offers a fully-featured strategic information management product platform that integrates core processing applications built on a single centralized Oracle relational database, with Internet banking, cash management, CRM/business intelligence, financial accounting and management tools, profitability tools, wealth management, imaging, digital documents, interactive voice response, technology services, HSAs, payments and loan origination solutions. Open Solutions’ full suite of products and services allows banks, thrifts, credit unions and financial services providers in the United States, Canada and internationally to better compete in today’s aggressive financial services marketplace, and expand and tap their trusted financial relationships, client affinity, community presence and personalized service.

Open Solutions Inc. is a registered trademark of Open Solutions Inc. All other company and product names may be trademarks of their respective owners. Copyright 2010 Open Solutions Inc. All rights reserved.


Editor’s Note:  The correct usage of the company name, Open Solutions Inc., is either referring to it as Open Solutions Inc. or Open Solutions. Open Solutions no longer uses the acronym of OSI to refer to the company.

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