Swans Test CU*Answers DR Plan (Really!)


For more information contact:                                     
Rachel King, Sales Admin ext 130

Grand Rapids, MI – June 2nd, 2011

CU*Answers, the West Michigan-based provider of CU*BASE core data processing services to more than 150 credit unions nationally, recently underwent unplanned testing of its disaster recovery support.  On Monday morning, May 24th, a pair of swans collided with the power line supporting the CU*Answers data center, causing a brief power interruption.

According to the CUSO, this event resulted in a sudden loss of cooling capability due to air handlers affected by the outage.  Fortunately, back-up generators kicked in as procedures required and well-rehearsed staff performed necessary functions resulting in seamless support.  CU*Answers said that neither a single credit union client – nor a credit union member was aware of the incident.

The swans were seen later that day swimming on a neighboring pond, also appearing to have recovered nicely.

About CU*Answers

CU*Answers was founded 40 years ago and is a 100% Credit Union owned CUSO located in Grand Rapids, Michigan. CU*Answers offers a wide variety of services for credit unions including its flagship CU*BASE Processing System in both an Online (ASP) and In-house environment, Electronic Check Processing, and a wide variety of Self-Service products featured by It’s Me 247 Online Banking, and newly offered Mobile Banking. CU*Answers provides combined services to nearly 200 credit unions nationally representing 1.5 million members and more than $10 billion in credit union assets. For more information about how “We Make Credit Unions Go” please visit CU*Answers at

More News