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Texas CU Solves ADA Challenge by Outsourcing ATMs

Outsourcing Allows Credit Union Staff to Focus on Serving Members

A fleet of out-of-date ATMs, limited IT resources and a looming American’s with Disability Act (ADA) compliance deadline. That’s the challenge River City Federal Credit Union President/CEO Kim L. Heinze faced.

A community-chartered credit union with over 15,500 members, River City FCU turned to Absolute ATM Services, Inc. to solve their dilemma.

In September 2011 as part of an ATM Outsourcing Program, Houston-based Absolute ATM took over maintenance and ownership of the credit union’s ATM fleet.

“We evaluated the credit union’s ATM fleet and purchased the ATMs that could be upgraded to meet ADA regulations. Those that couldn’t be upgraded we replaced with new machines,” says Troy LeBlanc, President Absolute ATM Services, Inc.

“Outsourcing our ATMs to Absolute ATM has been a great experience; it was the right decision for us.” says Heinze. “It has proven to be cost effective and best of all, our staff can focus on member services instead of babysitting ATMs.”

“We don’t have to worry about the next compliance issue or fixing our ATMs if they go down because we know Absolute is going to take care of it.”