CENTERVILLE, OH (April 12, 2019) — Continuous employee learning is more than just a competitive advantage in today’s financial services market – it’s essential for survival. All too often, training efforts and investment fail to translate into visible, sustainable results. When frontline employees lack awareness of how their individual performance is intrinsically linked to their financial institution’s success, the entire organization is at risk. How do you keep your front line – the face of your financial institution – from falling behind in the skills essential to building strong customer relationships?
Support EXP, the recognized experts at guiding transformations of financial institutions, has identified 21 specific roadblocks that compromise training effectiveness – and developed a solution to overcome them all. Self-Empowered Transformation™ is a dynamic self-directed learning solution that equips frontline employees to build their own success and gain greater ownership of their professional development, while contributing to the success of their team and their organization.
Self-Empowered Transformation™, powered by Support EXP’s industry-best Voice-of-Your-Customer experience analytics, puts on-demand learning at the fingertips of each employee. Through individualized customer feedback, each employee receives focused training at just the right pace to ensure effective learning. Each employee can engage with the WHY, the WHAT and the HOW of the specific service and sales skills they must master to build and deepen customer relationships – the key to long-term customer loyalty and organizational success. Proven techniques for learning, practicing and mastering over 70 critical service and sales behaviors provide anytime opportunity for personal performance improvement.
The result: Employees immediately improve their service and sales performance with the VERY NEXT customer experience they deliver!
Self-Empowered Transformation™ is a game-changing approach to building a service and sales culture that is second to none:
• In control of the speed of learning – Employees have on-demand access to a personalized performance portal that captures individual customer feedback, trends, strengths and opportunities for shaping and sharpening frontline performance and success.
• Engaged at the individual level – Each employee knows EXACTLY what skills they personally need to work on and why each skill is important, EXACTLY how to practice it and EXACTLY what it should sound like.
• A higher level conversation – Managers and frontline employees elevate the training dialogue to co-create a more effective and encouraging coaching environment where training is reinforced on the front line.
Based on extensive research, testing and actual “on-the-frontline” client experiences, Self-Empowered Transformation™ is the best model for equipping and inspiring people who really want to succeed, both as individuals and as a team.
To discover how Self-Empowered Transformation™ can overcome your roadblocks to effective frontline training, we invite you to visit us at: https://supportexp.com/self-
For 20+ years, Support EXP has researched and innovated to become the premier provider of member feedback solutions, actionable analytics, and expert guidance for the credit union industry. We specialize in helping credit unions deliver a differentiating member experience (MX) by optimizing performance with data-driven MX and EX intel. Through powerful and profoundly translated member and employee analytics, we guide credit unions to predictable outcomes.
Dennis Gilbert
800.444.5465 x152| dgilbert@supportexp.com
www.supportexp.com
