After making the move to Corelation’s KeyStone technology for core processing in 2014, The Local Credit Union knew that it needed to upgrade its digital platform to the same cutting-edge type product for its remote delivery channels. As a result, The Local Credit Union ($100 million; 9,000 members; Sterling Heights, MI) went live with Mahalo Banking’s Omni-Experience digital banking platform on June 18, 2019, and the credit union’s management team couldn’t be more pleased.
“Our goal was to provide our members with the same offerings they would find at a mega credit union. Mahalo’s full solution of API’s to our various vendor partners was seamless and has enabled The Local Credit Union to add every feature our membership has asked for,” said Joseph Hallman, President/CEO of The Local Credit Union. “We chose Mahalo because it is built on new technology, has enhanced security, and integrates well. We now have a front-end that matches the modern technology of our core.”
The Local Credit Union is the first live client that Mahalo has running Corelation’s KeyStone core. “We are excited to be able to help Joe and his team at The Local Credit Union provide an outstanding digital banking experience for their members,” said Denny Howell, VP of Experience at Mahalo. “Deep integration to the core is one of the foundations that we built into Mahalo, and having Corelation, one of the newest and most progressive core providers, as one of our first integrations is simply fantastic.”
Mahalo operates in a scrum agile environment using two-week sprints to help keep projects and deliverables on pace. This environment contributed to a smooth integration and roll out of the new digital banking product for The Local.
“The service level provided by the Mahalo team during implementation and rollout was definitely a differentiator from other vendors,” Hallman explained. “Other companies get regimented in their implementation and any type of variance causes issues and is met with negativity. This was not the case with Mahalo. Change of direction was met with positive support, and that was refreshing. Mahalo’s team was prepared and responsive to all of our needs, which made it clear that choosing Mahalo was the right decision.”
Mahalo views itself as a service organization that provides great technology. “Mahalo has a great product. However, we know that a great product without great service means nothing,” explained Howell.
Mahalo values the partnership relationship that they have with their credit union clients. Hallman saw this partner relationship first hand during the development and implementation process. “Mahalo’s team was continually developing new enhancement ideas. We are excited to see what other features will be implemented in the next few months. Their creativity is off the charts,” said Hallman.
With Mahalo banking as it’s front-end to the Corelation core, The Local Credit Union believes that it is fulfilling its mission by providing service to members seamlessly through all platforms – and positioned to provide a fantastic member experience now and into the future.
Joseph Hallman, President/CEO of The Local Credit Union.