TMG Improves Transaction Alerts for Visa Cardholders & Customer Service Staff

(Des Moines, Iowa – May 6, 2011) – Signing up for transaction alerts just became easier for the Visa credit and debit cardholders of TMG’s financial institution (FI) clients.

Enrollment in the near real-time service – which delivers customized transaction information directly to a cardholder’s mobile device or email inbox – is now available through TMG’s MyCardInfo.com website or a through a financial institution’s own online banking system.

In addition, TMG has integrated its Visa Transaction Alerts product with Springboard, the web-enabled cardholder service portal used by TMG’s financial institution clients. By linking Visa Transaction Alerts and Springboard, TMG has made it simple for FI staff to service those cardholders who are receiving transaction alerts.

Also new to the Visa Transaction Alerts product is the ability for FIs to pilot the program with employees before rolling it out to an entire cardholder base.

Visa Transaction Alerts are not only designed to help cardholders keep track of transaction details and spending; the product is also a viable addition to a FI’s card fraud prevention plan.

“With text alerts, cardholders become active participants in fraud prevention,” said Brian Day, TMG product development architect. “The alerts give them a much earlier view of attempted fraudulent transactions as compared to waiting for a statement – or even checking their account online.”

Visa Transaction Alerts are triggered when a transaction meets a cardholder’s pre-selected criteria, including transaction declined; out of country or card-not-present transaction; gas station charges or a transaction exceeding a specified amount.

When notified that transactions have taken place, customers can validate the activity or initiate an investigation by contacting their card-issuing FI.

About TMG

TMG is a wholly-owned subsidiary of the Affiliates Management Company, which is owned by Iowa credit unions and their members. As a financial and credit union service organization (CUSO), TMG is dedicated to providing innovative and flexible card processing and payment solutions to credit unions and financial institutions across North America. TMG’s core products include credit, debit, ATM and a variety of ATIRA-branded prepaid solutions, as well as online reporting, ACH and ALM services. For more information, visit TheMembersGroup.com.

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