TNS report reveals significant global variations in ATM usage

RESTON, VA (September 12, 2017) — A new report being published today by Transaction Network Services (TNS) has revealed that consumers in the US, UK and Australia exhibit different behaviors when using ATMs.

The report, called Global Variances in ATM Usage, shares the results of a survey* which TNS commissioned early this year. It investigates, among other things, how frequently people used ATMs, whether they have used ATMs at mobile and temporary sites, whether they have used ATMs in other countries, and their willingness to pay ATM fees. It also explores the reasons why some chose not to use ATMs.

Included within the report are the following insights:

  • UK adults are the biggest and most frequent users of ATMs
  • Americans are most willing to pay a small token charge to use an ATM
  • Australians are the largest adopters of ATMs at open-air venues, such as festivals
  • Among those who do not use ATMs the biggest reported reason collectively for this was that they felt they were not safe, but the top reason within each specific country varied

Lisa Shipley, Executive Vice President and Managing Director of TNS’ Payments Division, said: “This year we are celebrating the 50th anniversary of the first ATM. This technology has evolved and expanded beyond simply being an additional bank managed service and has created a thriving industry of ATM operators and deployers.

“As we look to the future, it’s vital that we understand how changing consumer habits are influencing this cornerstone of the payments industry, and TNS is delighted to be bringing you this interesting new report. Our survey results provide vital insights into consumer usage patterns, preferences and desires. This information will enable us and the industry as a whole to better understand the consumer trends and recognize what is important to the users of ATMs.”

About Transaction Network Services (TNS)

Transaction Network Services (TNS) is a leading global provider of data communications and interoperability solutions. TNS offers a broad range of networks and innovative value-added services and is committed to delivering superior service and world-leading payments, financial services and telecommunications solutions to the world’s most prestigious companies. Founded in 1990 in the US and headquartered in Reston, Virginia, TNS has secured a strong payments heritage and provides managed services in more than 60 countries spanning the Americas, Europe and Asia Pacific region with its reach extending to many more. TNS is a Level 1 PCI DSS certified service provider and a global board member of the ATM Industry Association (ATMIA). For more information about TNS and its Payments solutions visit or go to our media center for our latest news


Clare Cockroft | Rachel Watson
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