Unitus Community Credit Union announces organizational changes and promotions

Management promotions elevate Michael Hansen, Ken Riedel, and Wayne Matsumura to Vice President roles; Heather Bianchini named Assistant Vice President

TIGARD, OR (May 13, 2024)Unitus Community Credit Union has promoted three leaders to  vice president (VP) roles within the organization and elevated one to an assistant vice president  (AVP) position. These promotions are part of the credit union’s ongoing efforts to ensure its structure positions it for future growth and expansion. 

Michael Hansen has been named VP of Member Services, with responsibilities overseeing branches,  the call center, and the virtual branch. Mr. Hansen joined Unitus in 2008 as a Branch Manager and  worked his way to the AVP, Regional Branch Manager role in 2013. In that role, Mr. Hansen helped  

create and teach Unitus’ sales and service training while expanding the credit union’s branch  footprint from eight to 12. 

The new VP of Operations is Ken Riedel. He is responsible for deposit operations, card services, the  deposit task force, and improving operational practices across the credit union. Mr. Riedel joined  Unitus in 2019 as AVP, Regional Branch Manager. He helped lead the east region, which saw a 12%  increase in NPS during his tenure. Mr. Riedel also supported development of the credit union’s new  branch designs. 

Wayne Matsumura joined Unitus in 2007 and has been named VP Business Lending. Mr.  Matsumura’s responsibilities include business lending, expansion, and specialized services. During  his time as AVP of Business Lending, Mr. Matsumura made the first business loan as a seed to a  program which is a significant pillar of the credit union’s member service and delivery program,  serving more than 5,400 business members with $242 million in active loans. 

In a newly created role, Heather Bianchini will serve as AVP of Digital Banking Services, responsible  for the digital banking platform experience, and ancillary digital experiences that enhance the  member experience. Ms. Bianchini will be an integral part of product and channel management  initiatives at Unitus, working closely with others that own channels and product lines. Ms. Bianchini  joined Unitus in 2019, serving as Digital Manager, overseeing the online/mobile banking platform  with a 22% growth in member usage over the past five years. 

“I am proud of Michael, Ken, Wayne, and Heather as they continue their impressive tenure at  Unitus,” said David Fehrer, EVP and Chief Strategy and Innovation Officer at Unitus Community  Credit Union. “Each of them has contributed so much to our credit union throughout their careers,  and each has proven themself time and time again. I’m eager to see the new innovations they  bring to these new roles and wish them the best as they take on these new responsibilities.” 

Mr. Hansen, Mr. Riedel, Mr. Matsumura, and Ms. Bianchini began their new roles on April 15, 2024.

About Unitus Community Credit Union

At Unitus, we’re dedicated to improving lives in the communities we serve. As a member-owned  local credit union, we invest in people by doing the right thing. Through partnerships with nonprofit organizations, we provide support for community groups through volunteerism and financial  donations. Our 105,000 members count on us to serve them and their communities; our 300+ employees share that passion for service. Learn about the local impact Unitus makes by visiting


Autumn Foster

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