Madison, WI (May 16, 2025) |
In times of crisis or rapid change—whether from natural disasters, political and economic upheaval or even regulatory uncertainty—both staff and members of credit unions worldwide face heightened stress, anxiety and holistic strain (on body, mind and spirit). This World Council of Credit Unions (WOCCU) virtual event will allow participants to explore the psychological impacts of these situations, learn how to address and respond to various member and staff concerns and discover ways to foster a sense of empowerment, collaboration and connection with both members and employees. Dr. Lisa Gunderson, a clinical psychologist and award-winning educator, will highlight real-world examples, that can affect day to day operations and member interactions. Whether you’re a frontline employee or a manager, this session will reinforce a shared message: we'll get through this together!
