Why retail will thrive in the digital world – creating the ultimate service and sales culture

CENTERVILLE, OH (August 13, 2015) — Support EXP, (Booth # 107) announces that they will be attending the DCUC Conference in Las Vegas, Nevada on August 16-19, 2015. Marketing Director, Andrea Worthoff will present an interactive, strategic session on August 16, Gauguin 2 Meeting Room from 4:55 – 5:30 p.m.: “Why Retail Will Thrive in the Digital World – Creating the Ultimate Service and Sales Culture”. Attendees are invited to learn the framework for creating an optimized Service and Sales Culture of Excellence through a well-defined member-centric distribution strategy. Specifically,

  • Understand how to anticipate, meet, and manage your members’ changing digital preferences and expectations
  • Assess your service and sales culture with just ‘7’ behavioral level performance characteristics
  • Shape the future of your organization with a proven methodology for achieving additional revenue income from an untapped revenue stream. Learn how one credit union is realizing millions of dollars in new revenue in just 3 months:
    • $250,000* in consumer loans
    • 50+ mortgages ($1,000,000*)
    • $500,000 in auto loans and credit cards
    • 50+ investment referrals ($2,000,000*)
      Plus, 20 major process improvements!

Support EXP postures credit unions for financial success with a framework for building member centricity. “We believe credit unions will remain competitive if they develop an end to end member experience through transformed distribution channels that are equipped with an agile service and sales culture, said Andrea Worthoff, Marketing Director, Performance Solutions. By linking your member insight (experiences) to behavioral attributes through our data analytics, combined with coaching and training aimed at the ‘directive manager’ level (managers who direct front-line employees), we help credit unions create ‘predictable’ member loyalty, every channel, every member, every experience, every time for accelerated financial growth, year over year.”

About Support EXP

Support EXP is the leading innovator in market research and actionable analytics in the financial industry. We’ve partnered with some of the nation’s most progressive credit unions since 1997, capturing nearly 1,000,000 service experiences from the live environment across all distribution channels. By applying Support EXP’s actionable, real-time analytics and proven integration strategies, our clients create a clear path of distinction throughout the customer experience, creating organizations of excellence.


Contact: Dennis Gilbert
800.444.5465 x152|

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