Xtension Assists Iowa CU DP Conversions
Scott Collins, President
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, was contracted by two Iowa credit unions to provide inbound and outbound call center services during its core data processing conversion. The two credit unions, both based in Des Moines, are the $35M EdCo Community Credit Union and the $30M Des Moines Police Officers’ Credit Union. Each successfully converted to the CU*BASE core data processing solution from CU*Answers, Inc. during the week of May 1st.
Julie Gessner, Manager of Communication Services for Xtend says, “We were excited to be working with our first two Iowa credit union partners. When the CEOs came to visit us a few months ago, they saw first-hand the investments we are making as a CUSO to be an extension of their team if and when they needed us. Both determined that having our Xtension contact center take inbound calls during their first couple weeks with a new system was something that made sense, and we were happy to assist their members during this exciting transition.” Gessner noted that Xtend is also providing a small menu of electronic services for both credit unions over the next several months. “We designed some targeted electronic messages specifically for EdCo and Des Moines Police that we believe will help reinforce to members why they trust their credit unions to meet their financial services needs,” Gessner continued.
Xtend reported that they made nearly 4,000 pre-conversion calls in the days before the upgrade, and intercepted over 1,000 inbound calls during conversion live week.
About Xtend (www.xtendcu.com): Xtend, Inc. is a 100% credit union-owned CUSO formed in 2002 with headquarters in Grand Rapids, Michigan. Xtend provides a wide array of managerial, operational, marketing, technical planning and consulting services for credit unions of all sizes. In short, Xtend is an aggregation point for shared resources that allows credit unions to deliver products and services more cost-effectively. Their strategic offerings include bookkeeping services, member contact services, back-office mortgage services, partnered liquidity opportunities, shared branching, compliance monitoring, and insurance services. Xtend provides services for over 120 credit unions representing more than 800,000 members and $6B in assets. The CUSO is currently owned by 46 credit union partners.