Eglin Federal Credit Union is pleased to announce Card Services Representative II Yvonne McCarter has been selected as the 5-Star Performer of the 4th Quarter of 2023. Yvonne has been employed with the Credit Union since December 2003 and currently resides in Fort Walton Beach.
The 5-Star Performer Award is a quarterly employee recognition program. The nominator provides a written submission describing how the employee embraces EFCU's Five-Star Values: Respectful, Trustworthy, Dedicated, Proactive and Engaged.
Yvonne was nominated by 19 Account Services Representatives in the Call Center. They wrote, “Yvonne demonstrates hard work and compassion for her coworkers and members. You can count on her to look at the situation from every angle, and she goes above and beyond to make sure the issue is resolved in a timely manner. She always finds a way to get things done, even in challenging circumstances. Yvonne is patient, professional and shares her knowledge by explaining everything she is doing to make sure the Reps understand what needs to done. She always has a positive and encouraging attitude, no matter what circumstance is presented to her. Yvonne supports her teammates in surrounding areas, by making their jobs easier and more efficient.”
Yvonne’s history with the Credit Union started at the Eglin Branch as a Loan Typist in 2003. She was promoted to Loan Counselor at Eglin then moved to Special Services Rep in Fort Walton Beach. She joined the Mastercard department in 2012, and she has continued to earn promotions in her department.
“As a member I loved the Credit Union before I started working here,” Yvonne said. “I am very honored to be recognized by the Call Center team. They are truly wonderful to work with and we help each other. I love my job and my coworkers in Payment Systems, and I enjoy being able to help our members.”
Chief Payments Officer Dawn Oravetz noted, “In our department we all know how pleasant, patient and wonderful Yvonne is to work with, and that she is an expert in her field. To have another department recognize her for this was outstanding.”
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(from left to right) CEO Jerry Williams, Payment Systems Manager Alicia Kennedy, Supervisor Jamie Hinkle and Chief Payment Systems Officer Dawn Oravetz congratulate Yvonne McCarter, center.