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Eltropy’s net promoter score soars to 81

MILPITAS, CA (November 20, 2020) — “The Best* Text Messaging-based platform for Credit Unions,” announces that the Net Promoter Score (NPS) from its latest survey was 81. The high score indicates excellent customer satisfaction, well above the average NPS of 30** for SaaS companies. According ...

Oregon State Credit Union donates $22,173 to United Way

CORVALLIS, OR (November 20, 2020) — Oregon State Credit Union has donated $22,173 to United Way of Linn, Benton & Lincoln Counties. The funds are the result of an annual United Way drive and come from donations made by credit union staff. Total funds ...

CUNA Mutual Group’s November 2020 Credit Union Trends Report

MADISON, WI (November 20, 2020) — The Credit Union Trends Report is a monthly “pulse check” on the state of the credit union marketplace, often placed in a historical context. The report includes data from two months prior and is published and distributed by Steven ...

SilverCloud Labs: Conversational banking trends

PORTSMOUTH, NH (November 20, 2020) — SilverCloud LLC, a leader in conversational banking, today released its SilverCloud Labs report highlighting Conversational Banking “Micro-Trends,” the detailed, low-level data driving the newest wave in digital banking. The report shows what credit unions and banks are experiencing as ...

Nussle responds to NCUA proposal on interest capitalization

WASHINGTON, DC (November 19, 2020) — The National Credit Union Administration (NCUA) Board issued a proposal Thursday allowing credit unions to capitalize interest in connection with loan modifications. Credit Union National Association (CUNA) President/CEO Jim Nussle released the following statement: “We thank NCUA for ...