Financial institutions want it all: high growth, high profitability and high efficiency. Achieving strategic growth and expense control, while satisfying key stakeholders, is a delicate balance. Yet, high-performing financial institutions successfully walk that tightrope.

To see what drives their success, we studied high-performing Fiserv clients – organizations we know well, including their challenges, opportunities and best practices. Every organization can learn from top performers, including understanding where and why they win and what drives their profitability.

What do top performers do better to balance growth with efficiency? It’s not magic. Instead, the high-performing clients Fiserv studied share five differentiating attributes.

continue reading »