In business, we’re always striving to improve efficiency. Efficient operations cost less money to run, are more productive, and reduce employee frustrations. The result of these components: A better member/customer experience.
You increase efficiency when you decrease friction. Friction can be found throughout your business model – internally with employees and externally with members/customers. Author Josh Kaufman explains friction, and offers these questions for businesses to consider:
- Where can you identify wasted time, resources, and energy?
- How can you eliminate this unnecessary friction?
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