Safeguard your members’ confidentiality

Data breaches, hacked, stolen data and identity theft are all terms we’ve become accustomed to hearing.

Unfortunately, it can be difficult to repair the damage these can cause to your reputation — especially if data compromises occur with social security numbers, birthdates, addresses or account numbers.

Credit unions can perform a review of daily practices to help minimize the risks and protect member information from fraudsters. Unfortunately, member information can be easily compromised, and it often happens inadvertently. It can leak during business-hour conversations in public areas, through after-hours access to information. And, sometimes, it’s even leaked right in front of members.

To help keep your members’ confidentiality secure, consider these tips:

  • Keep member information confidential. Don’t leave member loan files, account cards or deposit slips on your desk or at your teller stations.
  • Keep private conversations about members private. Avoid discussing members business in front of other members or use the other members names.
  • Maintain detaileddocumented procedures for identifying members over the phone and online.
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