Safety first when reopening lobbies

‘Staff Stay Safe Playbook’ outlines measures to protect staff and members.

Canvas Credit Union reopened its lobbies on May 11. Employees wear protective gear to serve members. (CUNA photo)

As organizations across the country reopen, credit unions are keeping one thing in mind when deciding when to resume branch operations: Safety.

That means “safety for our staff, their families, our members, and our community,” says Bridget Staffileno, vice president of community affairs at $343 million asset Jolt Credit Union in Saginaw, Mich.

In many cases, that means installing plexiglass shields, wearing masks and gloves, enforcing social distancing measures, establishing cleaning protocols, and taking other steps. Ultimately, each credit union determines when it’s time to reopen its lobby doors.

Jolt created an internal taskforce to develop a “Staff Stay Safe Playbook.” It outlines steps to ensure safety, such as adding signage, installing germ shields, requiring masks, limiting the number of people in branches, and enforcing social distancing, says Staffileno, who serves on the Michigan Credit Union League’s COVID Crisis Response and Recovery Task Force.


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