Serve members positive lessons

The experience you deliver is critical and can leave a lingering effect on members.

Recently my daughter and I decided to dine at a local restaurant, one of our favorites.

We soon realized that nothing can ruin a good dining experience faster than poor service. The visit served as a reminder about the importance of providing excellent service at your credit union.

A few weeks prior, I ate at the same restaurant, and the owner mentioned business was slow. I took to social media to rave about how wonderful the food was and encouraged anyone who lived in the area to try it.

Flash forward to my recent visit. The dining room was packed. I was hoping my social media outreach generated some of this increased interest. We sat down and expected to have a great meal.


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