Serving members at the center of the COVID storm
A New York CU’s ‘A’ and ‘B’ teams rise to the challenges.
Though much of the New York metropolitan area is shut down by its status as the current U.S. epicenter of the COVID-19 pandemic, CUES member Thomas J. Powers, Jr. still goes into the office every other day, leading the “A team” of five employees of Hudson River Financial Federal Credit Union.
The credit union divided its 10-member staff into two teams. Each reports to the credit union’s sole office on alternating days so employees can spread out and observe social distancing guidelines, explains Powers, president/CEO of the $70 million Mohegan Lake, New York, financial cooperative serving 7,000 members. The CFO leads the “B team.”
“Everybody has enough training so that each day they came in, they could run the credit union,” Powers says. “They’re doing very well. Nobody’s gone down. Nobody has called in and said, ‘We don’t want to come in.’”
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