Should Credit Unions Be Consumers’ Primary FI?

By Ron Shevlin

In a speech at the recent GAC conference, CUNA president Bill Cheney said:

“Service excellence will be achieved by providing services that are forward moving and constantly improving. Proof of success will be 50 million Americans that call a credit union their primary financial institution by 2023.”

While there are plenty of proof points of success, this goal sounds pretty reasonable, no?

Maybe not.


A 2012 Filene Research report titled Mind over Money: Measuring Health and Happiness among Credit Union Members reported on a study which found that:

“Credit union members who use their credit union as their main financial provider are in fact significantly (with statistical confidence) less able to make ends meet than those who use it alongside another financial provider (i.e., a bank).”

This isn’t great news for credit unions, and puts Mr. Cheney’s goal in a tough place.

If credit unions are truly concerned for the financial well-being of their members — and I do believe the concern to be sincere — then becoming primary FI might not be in all members’ best interest.

Furthermore, it might require that CUs find ways to collaborate — not so much with each other, but with banks. With all the bank-bashing coming out of credit union professionals (oh, I can find links if you really want me to).

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