The credit union industry is changing, whether we like it or not. We speak with members over social media. We automate tedious processes. Some of us are experimenting with AI.
These technology trends are going to continue. And they’ll continue to affect our industry.
Sure, we can turn a blind eye, cover our ears, and try to ignore what’s happening. Or we can acknowledge that change is coming. And, if we’re really savvy, we can change with it.
I’m in the “change with it boat.” With that in mind, here are my suggestions for building a more innovative credit union.
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