Why software authentication makes sense for commercial banking customers

In financial services, security is non-negotiable. Fortunately, technology is making it possible for financial institutions to meet customer expectations for speed, ease and convenience while maintaining security best practices. Two-factor authentication is one area where these practices are evolving to the benefit of the customer experience.

Smartphones and software tokens in the form of apps are replacing the traditional two-factor authentication hardware token on a security keychain. For business owners and other commercial accountholders, who often have multiple accounts at multiple institutions, an easily accessible app is a vast improvement over a pocketful of physical tokens.

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