Your financial institution strives for balance every day between competing consumer expectations: People want security in their banking whenever and however they choose to do it, but they don’t want it to diminish the speed and convenience they expect in a digital world.
It’s a complex riddle that grows more difficult to solve with each passing day. You face constantly evolving threats at nearly every digital touchpoint, whether through online, mobile or tablets. Yet consumers rely on their institutions to detect and stop those threats in real-time while maintaining a seamless, positive user experience.
That means striking a balance between having strong protections from top to bottom and minimizing friction for consumers. The Point talked to John Horn, director of SecureNow cybersecurity services for the Digital Banking Group at Fiserv, for analysis of the security challenges financial institutions like yours face and sound strategies that can drive deeper engagement.continue reading »