Symitar launches voice transaction technology

Jack Henry’s Symitar division has introduced voice-enabled financial transactions via Amazon Alexa, according to a company announcement.

The core processor said it is making the technology possible through its Episys Financial Innovations Voice Experience (FIVE) product. Members of participating credit unions will be able to use their voices and Amazon Alexa to check account balances, move money between accounts, make payments get payoff amounts, cancel cards and other things, it said. Members can also get transaction receipts via text, it added.

“FIVE opens the door for credit unions to be actively involved in their members’ on-demand lifestyles,” Symitar president Ted Bilke said. “The convenience of voice-enabled transactions through a digital assistant means members can consult with their credit union in the midst of everyday activities, like planning their to-do lists or placing orders on Amazon. Credit unions gain a competitive advantage by implementing a financial technology that removes steps from simple processes while making their services even more readily accessible.”


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