Welcome to episode 60 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted [...]
Can you imagine Googling your credit union right now and finding nothing? Today that would mean you don’t exist. At all. Imagine a time when there was no internet. If a member wanted to “[...]
Online search is part of our lives. A phantom limb, even. Want an answer? Search. Curious about the most random of random topics? Search. There’s a limitless amount of information (of varying value) in [...]
The “fast-follower” strategy has been a perennial favorite among financial institutions. But that approach may be on life support. Global consulting firm McKinsey cautions financial institutions that they must now either be leaders or, at [...]
Our society views this technology with equal parts fear and fascination. Using machine-learning algorithms to analyze the unique genetic make up of a cancerous tumor and predict the best drug therapies is fascinating. But headlines [...]
One of the coolest new technologies to hit the marketplace is voice recognition software. The popularity of voice-activated digital assistants, such as Amazon's Alexa, have hit a new high as consumers are buying into the [...]
When consumers talk, it's always a good idea to listen. And right now, they're talking about voice banking. In response, you should ask an important question: Is our financial institution ready to meet those consumer [...]
Last week, Amazon’s digital assistant, Alexa, hit the 10,000 skills milestone. The top 5 categories of skills, in descending order were: News, Gaming, Education/Reference, Lifestyle and Novelty/Humor. The Business & Finance [...]
Convenience, simplicity, and ease of use drive consumer behavior. The more seamless you can make your product or service, the more appealing it will be to today’s consumer; and the more value you will [...]
