These are goals and trends driving change for financial institutions. Four out of five already offer digital account opening, or plan offer it within a year. The pressure is on to get there fast. But [...]
Before a skyscraper of high-tech, member-facing products and services can be built, a solid foundation of internal systems, technology and processes must exist. Credit unions are pushing for more omni-channel, self-service offerings for members, including [...]
In the dozen or more years since check volumes began to decline as the preferred payment method for consumers, they never lost their rank as the preferred method for fraudsters. There are half as many [...]
In the fast-changing world of mobile account opening, the name of the game is convenience. Most attempts at mobile opening are abandoned, or the new accounts are never funded or used. The right solution is [...]
Millennial consumers (age 18-34) are willing to forgo traditional banking relationships in favor of non-traditional providers such as retail, telecom and technology firms. Consider the fact that almost three-quarters are likely to use at least [...]
If you were a matchmaker looking to connect with the perfect partner, where would you look? There are only two answers: (1.) Anywhere they are; which is (2.) Everywhere. And where’s the best place [...]
Today’s mobile-first consumers expect their financial institution to be accessible wherever and whenever they want. In fact, Javelin predicts that 81% of U.S. adults will use mobile banking by 2020. With more consumers [...]
For every ten people who want to open a new checking account, seven say they would rather use a digital channel than come to a branch. Yet eight out of every ten who try it [...]
Every year for the past decade or so, fewer checks are written as consumers switch to cards and, lately, mobile apps. Total losses from check fraud have also dropped. So, thwarting check fraudsters can be [...]
Authors of a New White Paper—Five Ways Document Imaging Helps Credit Unions Face the Future …While Generating the Savings to Pay for It—Speak Out About What Credit Union Executives Should Know Does your [...]
Eliminate these inefficiencies in the back office. by: Alissa Fry-Harris Sponsored by Bluepoint Solutions What does back-office inefficiency have to do with attracting new members? Or retaining existing members? It’s a matter of priorities–[...]
Millennials will soon make up the majority of the work force in the United States and are prime candidates for financial institutions looking to gain long-term members. Providing this generation with the resources, tools and [...]
The millennial generation is known as the most educated generation in history; one-third have earned a Bachelor’s degree or above by age 33. With higher education comes higher debt. Two-thirds of the millennial generation [...]
Credit Union of Texas ($1.1 billion, 12 branches) has a wide-spread membership, spanning all 50 states. In addition to its physical branch locations and remote channels, the credit union also receives 13,000 mail-in [...]
How do credit unions create value for their members? The answers are not always apparent on the surface. By examining your employees’ every day activities, deeper insight into value creation begins to emerge, and the [...]
