Posts Tagged ‘communicate’

Failure to communicate

Failure to communicate

Earlier this month, I was traveling to the Bank Social conference in Miami. I’d known before I even left my house that morning to head to the airport that the weather was potentially going [...]

Three C’s for resolving conflict

Three C’s for resolving conflict

Metrics are critical, but metrics are mirrors. Outstanding organizations keep a close eye on metrics. It is vital to the strength of your balance sheet to know where you stand with member growth, loan growth, [...]

5 keys to building a successful bilingual team

5 keys to building a successful bilingual team

Empowering ourselves to continually reach and serve an expanding Hispanic population and foster member growth requires building bilingual teams effectively. Attaining success benefits both team members and credit unions in measurable ways. It increases the [...]

Rules of engagement

Rules of engagement

Surveys repeatedly show that credit unions have strong member relationships. As a whole, the credit union community received an enviable 85% in last year’s American Customer Satisfaction Index, compared with 76% for banks. With [...]

Millennials are NOT slackers

Millennials are NOT slackers

I had a very interesting (and in some ways disturbing) conversation last week about the work ethic of millennials – people born in the 80s and 90s. A friend of mine mentioned how his company was [...]

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