Failure to communicate
Earlier this month, I was traveling to the Bank Social conference in Miami. I’d known before I even left my house that morning to head to the airport that the weather was potentially going [...]
Posts Tagged ‘communicate’
Three C’s for resolving conflict
Metrics are critical, but metrics are mirrors. Outstanding organizations keep a close eye on metrics. It is vital to the strength of your balance sheet to know where you stand with member growth, loan growth, [...]
What you need to communicate during branch closures
U.S. branch closings are increasing in record numbers according to 2013 research performed by SNL Financial. This means that the number of communications financial institutions are having to send out are increasing as well, [...]
Communication, sales, and your credit union
There’s no denying it. We are all salesmen regardless in what field we work or the role we fulfill. For years I was in denial about my own role as a salesperson. Much of [...]
Four ways good marketing is like a good diet
Lots of us want to lose weight. Most of us don’t. Why? We don’t have a good diet. Lots of credit unions want to gain more products and services with their members. Most [...]
5 keys to building a successful bilingual team
Empowering ourselves to continually reach and serve an expanding Hispanic population and foster member growth requires building bilingual teams effectively. Attaining success benefits both team members and credit unions in measurable ways. It increases the [...]
Increase media relations impact with visuals
It’s a familiar scene. Budget cuts, increased responsibilities, less time to do more. I could be talking about nearly anyone. I am talking about the media. Their jobs are getting harder and more scrutinized. [...]
10 things that can kill marketing at your credit union
While there are many external factors that make marketing a difficult art, the success of a marketing campaign is within your control. In fact, here are ten things that undermine the success of your marketing [...]
Your credit union has a story to tell – make it compelling
When I talk to CEOs from companies around the world, one constant I’ve noticed is the ability of successful companies and executives to tell an irresistible story. The ideas that really catch on with [...]
Managing Millennials by making them part of the solution
Wendy was the manager of a team of almost all Millennials. She wanted to put together training around how to handle unhappy customers. Her original idea was to share common scenarios and give her team [...]
Rules of engagement
Surveys repeatedly show that credit unions have strong member relationships. As a whole, the credit union community received an enviable 85% in last year’s American Customer Satisfaction Index, compared with 76% for banks. With [...]
Millennials are NOT slackers
I had a very interesting (and in some ways disturbing) conversation last week about the work ethic of millennials – people born in the 80s and 90s. A friend of mine mentioned how his company was [...]
What is your credit union’s appetite for risk?
The Rochdale Group’s consultants work with a large number of credit unions of all sizes that are in a variety of stages in implementing Enterprise Risk Management (ERM) programs. One of the most common [...]
Einstein’s advice to credit unions for more effective sponsorships
Credit unions are known for sponsoring events and causes that benefit their communities or members. That commitment to the greater good is part of the very foundation of credit unions’ existence. It’s a mindset [...]
The credit union’s 3-step guide to resolving delinquent accounts
It’s safe to say that the collections business has evolved. Not only the technology that lenders use to collect a debt and reach borrowers—i.e. the migration from land lines to cell phones—[...]