If in the past it was large buildings and rows of tellers that attracted members inside credit union branches, these days customers are looking for different experiences. Credit unions across the world are now exploring [...]
by: Stephanie Schwenn Sebring You'll know these when you see them A branch prototype is an overarching concept for how your branches will promote your brand. Here are 10 things you’d expect to find [...]
10 attributes of a successful new branch format by Paul Seibert, CMC Over the last six months, our work developing branch business models and new prototypes has increased three fold. Financial institutions are asking the [...]
1. Determine the market potential and current operating status of each branch. Extensive discussions should be held with your senior management regarding the perceived challenges and opportunities presented within the network and future growth strategies. [...]
Do credit union branches have a place in the growing world of technology? Not so long ago, consumers’ primary way to make transfers, deposits and loan requests was to visit a branch. Now, they transfer [...]
by Cheryl Wondrasch Very early in my career, my professional mentor and manager frequently made the comment “banks make money in spite of themselves”. I was in my mid 20’s, a financial analyst, and [...]
by Heather Horrocks Gensler recently released its 2013 U.S. Workplace Survey, which used a sample of 2,035 respondents to better understand the workplace, design trends, and employee preferences. An interesting finding of the [...]
Cross-selling in a remote teller or kiosk branch is possible, says Paul Seibert, CMC, VP/financial services at CUES Supplier member EHS Design Inc., Seattle. But there are still areas for improvement. by Jamie Swedberg “[...]
If your bank or credit union builds its brand around “being local,” then you need to think seriously about what will happen when you start closing branches. Because that day could be right around the [...]
by Heather Horrocks In this full color 26 page booklet, we showcase some of Momentum's most cutting-edge branch designs and describe how you can overcome organizational challenges to increase overall branch network performance. Highlights include: • [...]
During strategic planning, credit unions often struggle with deciding to add (or close) physical branches. Constantly changing technology often poses the question if branches are necessary, but a big piece of the puzzle is whether [...]
