He’s covered in sticky tentacles of frustration, endless inescapable globs of pointless paperwork, ridiculous rules, and cruel barbs of rejection and fees. The Sludge Monster is clogging up your membership growth, and he’s [...]
As a Millennial employee at a financial branding and marketing agency, I see institutions constantly searching for more customers my age. There’s a great deal of targeted marketing happening: financial institutions use tactics that [...]
“What are your personal values?” I’ve asked this question of new leaders, long-time leaders and individual contributors. Often, I’m met with a pause and sometimes a blank stare, as many have never really [...]
Virtually all financial institutions in the world are focused on making their organization ‘more digital’. From overhauling back office operations to leveraging new technologies to increasing customer engagement, the requirement to understand and respond to [...]
For some time now, I have wanted to write an article about standing with the middle-aged white man; about understanding the accidental forms of discrimination and subjugation of women: Those men who will not “speak [...]
A lot has changed over the past thirty years--we can jump on Amazon and have anything delivered to our door in a day, we have hundreds of channels at our fingertips, and we can Google [...]
I don’t mean to be morbid but pretend for just a minute that your credit union closed up business today – it’s the end – tomorrow it ceases to exist. What would your community say [...]
Your strategic planning process must address a dramatic level of change that credit unions face in today’s world of rapidly evolving technology, regulation and economic dislocation. You need every competitive advantage to compete effectively. [...]
Most organizations are average. They are stuck—not moving forward and not growing. Why? One answer is that average organizations have average leaders. It is still standard practice for many organizations to promote employees for [...]
Not every problem in an organization makes it all the way to the CEO's ears. That's why it is important as a leader to set the expectation that all employees are problem solvers. If someone [...]
If you have ever had a conversation with parents-to-be prior to them actually becoming parents, you have probably heard assertions like: “My kids will only have 30 minutes of screen time each week.” “We will [...]
Research conducted by Clearswift shows that 42 percent of all data breaches are caused by internal security lapses. That’s a staggering percentage considering it only takes one data breach to impact the entire customer [...]
“If Patty gets to diffuse her eucalyptus oil, I should be able to diffuse my peppermint oil.” “Why can George wear headphones but I can’t close my door and listen to the radio at [...]
This isn’t fair to any of you with tired old brains like mine but think back ten years ago to what the banking landscape looked like. Many of you were in the midst of [...]
A lot has changed over the past 30 years—we can jump on Amazon and have anything delivered to our door in a day, we have hundreds of channels at our fingertips and we can [...]
