“Every day millions of people’s privacy and security are threatened by sophisticated fraudsters and rogue-state actors. A lack of regulatory standards and accountability leaves all of us vulnerable. Regulators are focused on ensuring that [...]
The collection of biometric information is becoming more prevalent in the credit union industry and in fintech as a whole. Consumers cannot easily change biometric information about themselves; therefore, theft of biometric information is among [...]
Have you ever gotten an idea for a great new product but felt overwhelmed, like it would take too much time, or you were unsure how to execute it? Have you ever been fed up [...]
Appreciation. Gratitude. Trust. This series has explored many topics that circle around the same subject: how to lead in a way that makes your business into the best it can be. Not just in terms [...]
In an announcement from Patrick McHenry (R-NC), the Chairman of the House Financial Services Committee, a new chairman for the newly renamed Subcommittee on Financial Institutions and Monetary Policy was shared. Representative Andy Barr, a [...]
Net promoter scores. Five-star Yelp ratings. Uber driver feedback. Multiple processes measure customer satisfaction. Especially where consumers have a choice of service. But there are few examples tracking the interactions between those exercising authority and [...]
FinTechs have long been a hot topic in the banking world, as they aim to solidify their place in the financial industry. However, credit union and bank groups alike maintain that FinTechs should not be [...]
The credit union landscape has changed substantially over the last eighty-plus years. Once, tens of thousands of credit unions stood, each serving a unique and specific population within their communities. As the industry has consolidated, [...]
A challenge for any organization is dealing with single points of failure (SPOF). By its classic definition, a single point of failure refers to a part of the system with no back up. Or in [...]
Cardholders, whether referring to debit or credit, will likely use their cards because of the benefits that are offered to them. These benefits will increase member satisfaction, help make your credit union their primary financial [...]
One of the most common sales pitches in life is “hurry up and get this deal before someone else buys it.” The Fear of Missing Out (FOMO) has many variations. For some, it impels stocking [...]
On Monday, October 10th, 2022, the credit union industry celebrated the fourth annual CU Kind Day. Created by the Illinois Credit Union League in 2019, the day is meant as a time for credit unions [...]
Most, if not all of our credit union processes start with data. However, what I most commonly see in the marketing world is this process: Using data to build contact lists and then reaching out [...]
For years, decades even, credit unions have asked the seemingly unsolvable question: “What is the best way to market the credit union brand?” For as much as the industry has grown and evolved since the [...]
The credit union, at its very foundation, has an obligation to include, educate, and be open and transparent with its members. After all, the credit union member is the physical owner and investor in the [...]
