As world economies grapple with lingering impacts of the COVID-19 pandemic, businesses that are laser-focused on and actively investing in digital transformation will thrive — as evidenced by two-thirds of executives already indicating increased investment.1 [...]
When was the last time you made a major financial decision? Have you purchased a house, a car, a new television or an expensive piece of technology? Have you decided to set aside more money [...]
Just kidding! There’s no such thing as a Frictionless Customer Journey. If you’re reading this because of the implicit promise in the title, then you’ve fallen for an age-old marketer’s tactic; [...]
When thinking about innovation, don’t just think of technology. Consider the customer experience. “It’s about the connection,” Nicholas Webb said during a keynote address at CU Direct’s Drive 18 Conference Thursday in [...]
