Posts Tagged ‘customer journey’

Optimizing the customer journey beyond the pandemic

Optimizing the customer journey beyond the pandemic

As world economies grapple with lingering impacts of the COVID-19 pandemic, businesses that are laser-focused on and actively investing in digital transformation will thrive — as evidenced by two-thirds of executives already indicating increased investment.1 [...]

Innovation includes the customer experience

Innovation includes the customer experience

When thinking about innovation, don’t just think of technology. Consider the customer experience. “It’s about the connection,” Nicholas Webb said during a keynote address at CU Direct’s Drive 18 Conference Thursday in [...]

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