Posts Tagged ‘Customer Satisfaction’

Customer 360: Your portal into the digital age

Customer 360: Your portal into the digital age

Customer satisfaction is key to your bank’s lasting success. After all, unhappy customers have plenty of other places to look for personal financial products. And many do. Sixty-nine percent of customers who leave their [...]

Banks top CUs in customer satisfaction

Banks top CUs in customer satisfaction

The American Customer Satisfaction Index (ASCI) is reporting that banks topped credit unions in customer satisfaction. This is the first time in the history of the index where banks scored higher than credit unions. After [...]

Do more locations make happier members?

Do more locations make happier members?

by: Samantha Paxson Credit unions are at an odd crossroads with locations. On the one hand, changing branch economics make it difficult to justify adding – or even maintaining – an extensive number of locations. On the [...]

3 ways banks will try to win you back in 2014

3 ways banks will try to win you back in 2014

If you’ve been itching to ditch your bank or upgrade your credit card, you have something to look forward to in the new year. By Mandi Woodruff After several years spent catering to less [...]

Bank customer satisfaction continues to fall short

Bank customer satisfaction continues to fall short

by. Jim Marous Banks and credit unions realize that there is a strong correlation between customer satisfaction, portfolio growth and financial results, yet recent studies of customer satisfaction indicate there is still a major gap [...]

Credit Unions: Are You Playing Games?

by. Sean McDonald One of my favorite business books is called “Customer Satisfaction Is Worthless. Customer Loyalty Is Priceless,” by Jeffrey Gitomer.  While I am personally thrilled that Gitomer wrote an entire book on this [...]

Online Banking Key To Satisfaction and Growth at Credit Unions

Online Banking Key To Satisfaction and Growth at Credit Unions

by Jim Marous According to recently released research, credit unions continue to score higher than banks in six key areas that have been found to drive customer satisfaction. Interestingly, however, while lower rates and fees [...]

Credit Unions Rock Consumer Satisfaction With Online Sites

Credit union sites scored the highest in user satisfaction with average scores of 82--or "highly satisfied," in Foresee's Financial Services Benchmark released last week. The Foresee survey reports on online and mobile customer satisfaction trends [...]

Credit Unions in Top Spot in Latest Foresee Online Satisfaction Report

BY PETER STROZNIAK Credit unions are No. 1 when it comes to online customer satisfaction and customers are generally highly satisfied with their financial mobile sites, according to ForeSee’s Financial Services Benchmark report released [...]

Credit Unions Do It Right (again) In Satisfaction Survey

U.S. credit unions continue to achieve much higher satisfaction and advocacy rates compared to large regional and national banks, according to results announced Tuesday of the 2012 ath Power Ideal Banking Study, which assesses [...]

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