Posts Tagged ‘Customer Service’

Customer service is not transactional

Customer service is not transactional

Imagine getting new business from a client 25 years after an arduous transaction. Now imagine you received that call without making an overt effort to acquire the business other than simply sending an annual Christmas [...]

Customer servicing made simple

Customer servicing made simple

When a loved one is lost, that person’s finances are the last thing anyone wants to deal with. It’s adding insult to massive injury and tends to be a drawn-out ordeal. But, for [...]

Thank you, and have a seat!

Thank you, and have a seat!

I love amazon.com. I live in the middle of nowhere and so I tend to buy just about everything from King Bezos. Paper towels, dog treats, ink cartridges, a gas stove (not kidding). I [...]

Service never goes out of style

Service never goes out of style

When you’ve been in business for over 40 years, you learn a number of things about change. Business, society, technology, and people evolve. Forty years ago we didn’t have cell phones, the Walkman [...]

Three observations about FAO Schwartz

Three observations about FAO Schwartz

Last weekend, I took the dynamic duo to NYC. It was wonderful. The lights. The people. Ice skating.  The Steelers beat the Patriots. I digress.  One of the highlights from the Big Apple was a [...]

The weakest link

The weakest link

A good friend of mine learned that his son made the lacrosse team. That's great news. And bad news - because now you have to buy all the lacrosse gear. My friend didn't grow up [...]

Deliver world-class service

Deliver world-class service

The challenge of getting an entire organization on the same page is a top priority for every company, credit unions included. The credit union board of directors often expects the CEO and the senior leadership [...]

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