Posts Tagged ‘CX’

Where’s the money in customer experience?

Where’s the money in customer experience?

There isn’t anyone that would disagree that satisfying member demands, delivering consistent and rewarding service and growing profitable member relationships are worthwhile goals. Making your members happy is always rewarding.  However, quite often there [...]

A guide to referral marketing CX/UX

A guide to referral marketing CX/UX

by: Gillian Smith Part 1 – Helping Your Customers Get The Most Out Of Referral Marketing Imagine the scene. You’re finishing up some work at your desk, approving budgets for next quarter’s marketing campaigns [...]

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