Welcome to episode 23 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is Jeanne Bliss the founder and president of Customer Bliss and the co-founder [...]
Three foundational building blocks need to be optimized to consistently deliver engaging member experiences over the phone: people, processes and leadership. Our journey of nine articles will cover each in detail. Part one discussed hiring [...]
“There are always three speeches for every one you actually gave. The one you practiced, the one you gave, and the one you wish you gave.” ~ Dale Carnegie If you’re a leader at any [...]
