The branch of the future offers freedom of choice
Through the first half of 2022, U.S. credit unions opened 12 net new branches, adding to the net 46 branches opened in 2021. Meanwhile, U.S. banks closed 2,927 branches in 2021, a [...]
Posts Tagged ‘Dr. Kathy Snider’
What is the “curbside delivery” model for credit unions?
Since much of the country shut down to minimize the spread of COVID-19, businesses of all kinds have transitioned to “curbside delivery” as a way to keep their doors open and continue meeting consumer demand [...]
Members & Service: Building trust in a digital-first world
Today, the quality of your service and support – more than any other factor – impacts how members feel about your credit union. Consider a global study on customer service by Microsoft, revealing that 96% of consumers [...]