Posts Tagged ‘Duena Blomstrom’

Credit unions need to put emotion into member experience

Customer experience in banking has been relegated to a subservient position, responsible for 'ease of use' and measured by questionable customer satisfaction scores. Lost in the translation is the emotional ties consumers have with their [...]

Stay connected to the credit union community with our free newsletter!

Delivered to the inboxes of thousands of credit union leaders daily.

You have Successfully Subscribed!