Posts Tagged ‘Georgann Smith’

Retooling culture measurement amid the great resignation

Retooling culture measurement amid the great resignation

High employee satisfaction is often confused with strong organizational culture. While happy and engaged team members are key, they are not enough to ensure an organization’s ultimate success. Indeed, an organization can have hundreds [...]

Artificial Intelligence meets member service

Artificial Intelligence meets member service

Financial institution (FI) call centers, or perhaps more aptly named “contact centers,” are innovating with artificial intelligence (AI) and big data to meet changing consumer expectations. Originally, the automated call distribution (ACD) system would route [...]

Facebook broadens reach: eyes publishing and banking industries

Facebook broadens reach: eyes publishing and banking industries

by: Georgann Smith Facebook recently unveiled “Instant Articles,” a program that hosts publishers’ content in the Facebook app’s News Feed. This essentially amounts to Facebook preloading articles, making them available immediately. Spokespeople have said [...]

Consumer education key to successful #EMV chip card rollout

Consumer education key to successful #EMV chip card rollout

by: Georgann Smith Community financial institutions (FIs) are viewed as a trusted source of financial education for consumers. As the U.S. payments industry continues its migration to EMV chip cards, it’s essential for [...]

Capital planning and stress testing

Capital planning and stress testing

As the first round of NCUA supervisory stress tests are being completed, NCUA’s capital planning and stress testing rule for the largest credit unions might have you asking if you should be doing capital [...]

Building the brand promise

Building the brand promise

by: Georgann Smith A company’s brand promise is only as strong as the employees behind it. If the people who interact with the consumer don’t effectively understand the promise, how can they be [...]

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