Do your members know what to do when this happens?
On New Year’s Eve my mother had a stroke. After about a week in the hospital she was transferred to a rehab facility. My sister and I have been navigating a lot of financial [...]
Posts Tagged ‘Holly Buchanan’
The key phrase to ask before you give advice
I was in a group session with my business coach. I was listening to him give advice to one of his students. I could see her pushing back on his advice ... hard. He was getting [...]
How to immediately grab your audience’s attention
So you’re speaking at an event, or giving an important presentation or even just leading a team meeting. How can you instantly grab the attention of the attendees? Far too many presenters and leaders [...]
What to ask for instead of feedback
I’ve always been curious about year-end feedback meetings. Are they actually effective? How much do managers or employees remember about activities and behaviors that happened months ago? Sure, you can get a high level [...]
How to tell an employee what they don’t want to hear
Have you ever gone to a manager with a request, and been told, “No.” It’s not a pleasant experience. In most cases, it isn’t a pleasant experience for the employee or the manager. [...]
A better question to ask than, “How are you?”
It has become my most hated question. I mean, does anyone know how to answer the question “how are you” right now? Seriously. Do you lie and say “fine” or “good”? Do you give a [...]
What determines a company’s culture? How they handle this…
I was going through the CUInsight website looking for the most widely read and shared articles. I was looking for current trends, themes and subject matter that really resonated with readers. I noticed that one [...]
Is your co-worker really a jerk?
Is there a lazy co-worker who bothers you? A manager who only cares about impressing her higher ups? A client who is trying to be as difficult as possible? A universal problem in conflict is [...]
Ask this question to take control of a conflict
In a conflict, the first words out of your mouth will set the tone and direction of the conversation. Enter correctly, and you give yourself the best chance of success. Enter the wrong way and [...]
Three secrets to having a better 2021
Hey 2020! See ya! Don’t let the door hit you on the way out! As happy as we all are to see the backside of 2020, the question now is – how can me make [...]
The magic word to make conflicts more manageable
Have you ever called out a colleague or team member for doing something wrong? You expected an apology, or at least acknowledgement of their error. But instead they tried to prove YOU were wrong and [...]
2 communication tips to give your members what they are craving
There are two mistakes many of us are making in our communication right now. Your members, colleagues, and employees are navigating unprecedented uncertainty. It’s tempting to think that they are turning to you for [...]
What to do when you get triggered – difficult relationships in difficult times
There’s a humorous video circulating social media. A man is given a choice to be “A - Isolated with your family and kids or B - …” without even waiting to hear what B is, [...]
How to talk about gender without stepping on landmines
Does the idea of talking about gender differences strike fear in your heart? Is your company considering diversity and inclusion training? Have you seen these initiatives go horribly wrong? I have. If you talk about [...]
Do women’s initiatives work?
Do internal women’s initiatives work? That was the question posed at a recent conference with some heavy hitting companies who gathered together to share best practices around how they attract, retain and promote female [...]