Have you ever participated in what you knew would be a difficult conversation even though you knew it wasn’t a good time? You may have been distracted, in a bad mood, or tired. You [...]
By now you’ve probably heard that California has become the first state in the country to mandate female directors on public company boards headquartered in the state. You can read more about it here. [...]
I was attending a course about how to be a better facilitator when the instructor said something powerful.
“If you are explaining something to your attendees, focus on how well they are understanding, not how [...]
You’ve asked your customer a question. It was a good question, perhaps about their financial concerns, or their small business cash flow needs or even what they’re most looking forward to about the [...]
We do it all the time. We may or may not be aware that we’re doing it. And all too often, we get it wrong.
What is “it”?
Assigning motivations to people they may [...]
One of the biggest factors in the success of your career (and life) is the ability to make good decisions. Good decisions lead to good results for people, companies and profits. In these times of [...]
In my previous article I talked about how not to let your employees push your buttons during conflict situations. We looked at how to understand what your buttons are, and specific steps you can take [...]
When you look at highly respected leaders, effective leaders, emotionally intelligent leaders, leaders who employees climb over themselves to work for, you will notice a common trait. There is one thing they never let their [...]
You’re making a sales phone call. You’re talking to someone really important who you just ran into. You’re giving a presentation with a short time-limit. You’re talking about an event you’[...]
One of the top ways leaders lose respect is by poorly handling conflict. How you handle yourself in a conflict situation is so important because it is not the easy interactions that define who you [...]
How do you come across to other people?
What do your colleagues, employees, clients, prospective clients and mangers really think about you?
Do they see a credible, trustworthy leader?
Or do they see someone who [...]
Are you a good listener? Are you sure? Almost all of us consider ourselves to be good listeners. But would others agree with that assessment?
I do a lot of work with executives on understanding [...]
The other weekend I was taking care of a friend who had just had surgery. We ended up hanging out watching HGTV non-stop for 48 hours. If you’re familiar with HGTV, you know that [...]
A recent report from Edmunds documenting car shopping trends finds Millennial women are a prime customer base for car buying.
The report - Millennials Are Closing the Gender Gap in Car Shopping found that women [...]
Talk with the leaders of just about any company, and you will hear a lot of talk about “employee engagement.” Employers are constantly trying to find new and better ways to create employee engagement. They [...]