Avoiding vs. choosing how to engage in difficult conversations
Have you ever participated in what you knew would be a difficult conversation even though you knew it wasn’t a good time? You may have been distracted, in a bad mood, or tired. You [...]
Posts Tagged ‘Holly Buchanan’
Diversity initiatives: Solving a problem that doesn’t exist?
By now you’ve probably heard that California has become the first state in the country to mandate female directors on public company boards headquartered in the state. You can read more about it here. [...]
A far better question than, “Does that make sense?”
I was attending a course about how to be a better facilitator when the instructor said something powerful. “If you are explaining something to your attendees, focus on how well they are understanding, not how [...]
The unconscious way you disrespect your members
You’ve asked your customer a question. It was a good question, perhaps about their financial concerns, or their small business cash flow needs or even what they’re most looking forward to about the [...]
Stop doing this and you’ll be more effective at resolving conflict
We do it all the time. We may or may not be aware that we’re doing it. And all too often, we get it wrong. What is “it”? Assigning motivations to people they may [...]
One sure way to make better decisions
One of the biggest factors in the success of your career (and life) is the ability to make good decisions. Good decisions lead to good results for people, companies and profits. In these times of [...]
A different way to handle employee conflict
In my previous article I talked about how not to let your employees push your buttons during conflict situations. We looked at how to understand what your buttons are, and specific steps you can take [...]
Successful leaders never let their employees do this
When you look at highly respected leaders, effective leaders, emotionally intelligent leaders, leaders who employees climb over themselves to work for, you will notice a common trait. There is one thing they never let their [...]
Why the way you’re talking is hurting your credibility
You’re making a sales phone call. You’re talking to someone really important who you just ran into. You’re giving a presentation with a short time-limit. You’re talking about an event you’[...]
Why the way you’re handling conflict makes you look weak
One of the top ways leaders lose respect is by poorly handling conflict. How you handle yourself in a conflict situation is so important because it is not the easy interactions that define who you [...]
Your blind spot – How you’re losing credibility and don’t even know it
How do you come across to other people? What do your colleagues, employees, clients, prospective clients and mangers really think about you? Do they see a credible, trustworthy leader? Or do they see someone who [...]
Take the good listener test
Are you a good listener? Are you sure? Almost all of us consider ourselves to be good listeners. But would others agree with that assessment? I do a lot of work with executives on understanding [...]
3 things learned about millennials by watching HGTV
The other weekend I was taking care of a friend who had just had surgery. We ended up hanging out watching HGTV non-stop for 48 hours. If you’re familiar with HGTV, you know that [...]
New report indicates millennial women key to auto loan growth
A recent report from Edmunds documenting car shopping trends finds Millennial women are a prime customer base for car buying. The report - Millennials Are Closing the Gender Gap in Car Shopping found that women [...]
Employees want something more important than to ‘be engaged’
Talk with the leaders of just about any company, and you will hear a lot of talk about “employee engagement.” Employers are constantly trying to find new and better ways to create employee engagement. They [...]