For credit unions to have a meaningful impact on members and communities, they must first focus on the people who directly serve those members and communities. For that reason, the first section of Callahan’s [...]
If the many conversations Callahan & Associates has held with industry technologists across 2019 are any indication, credit unions might soon stop chasing waterfall. Waterfall, of course, is a software development methodology. But it’s [...]
In the 22 years since Amazon shipped its very first book, it has evolved to become a key source for everything from laundry soap to streaming movies. Through Amazon Prime membership, consumers receive unlimited free [...]
Never has there been more choice for consumers in terms of how to pay. We have the good-old stalwart channels, such as paper checks, as well as newborn ones, like Apple Pay or Pay with [...]
In 2016, an increasing percentage of consumers were turned down for credit cards, auto loans and mortgages. Economists believe the change from 8.3 percent declines one year ago to current levels of 9.9 [...]
In the aftermath of Wells Fargo’s conundrum, other big financial institutions (FIs) may face an uphill battle when it comes to consumer goodwill. Consumers may very well be looking over their shoulders wondering, “What [...]
Each new year is the start of a new journey. For cardholders, their journey consists of five distinct stages. I recently sat down with Jennifer Davis, TMG’s vice president of SmartGrowth™, to discuss ideas [...]
Confidence in the economy is now reflected in the amount of outstanding consumer credit. According to a recent report, borrowing reached an all-time high in August at $25.9 billion. This may be good news [...]
The Internet of Things (IoT) is a buzz phrase we hear a lot lately. This phrase refers to the concept of allowing everyday objects to send and receive data via Internet connectivity. As objects such [...]
As mobile shopping gains ground and consumer confidence climbs once again, it is an important time for financial institutions to evaluate their current credit card portfolios. Consumers continue to reach for the familiarity and convenience [...]
Recently, I had the pleasure of sharing some insights on growing credit card portfolios during the 2016 TMG Executive Summit. Specifically, I discussed the challenges to gaining in-house data analytics and portfolio review capabilities. One [...]
Consumers are reaching for their credit cards more and more to make purchases. This is evidenced by new data from the Federal Reserve, which indicates American consumers’ outstanding credit card debt is on track to [...]
Consumers’ credit scores get a lot of play when it comes to assessing finances and credit risk. Based on a formula that combines loan and repayment history, credit scores are often viewed as “make-or-break” indictors [...]
Millennials and the financially savvy aren’t often considered one and the same. However, new findings indicate Millennials may be much more aware of and on top of their finances than they’re given credit [...]
In a recently released white paper, my colleague Brian Day, director of digital strategy, partnered, with Karan Bhalla, managing director for data analytics firm and TMG strategic partner IQR Consulting, to discuss the value of [...]
