Help members avoid QR code scams
The latest edition of First Line of Defense™ raises the alarm on two key kinds of fraud and how to spot them: quick response code scams and car wrap scams. QR Code Fraud While quick [...]
Posts Tagged ‘Laura Lynch’
Scam victims are getting younger
Our most recent edition of First Line of Defense, offered by CUES in partnership with TRC Interactive, Inc., brings updates on weather/climate disaster fraud and a reminder that everyone–regardless of age–can fall [...]
Three scams for your staff to know about and help members avoid
Front-line staff at your credit union have a unique opportunity to identify fraud and help members who may be falling victim. Educate your staff on fraud prevention, especially newly developed schemes identified by the team [...]
Moving annual meetings and voting online in light of COVID-19
Spring is credit union election and annual meeting season both in the U.S. and Canada. With government mandated social distancing measures being put into place around the globe due to the coronavirus pandemic, credit [...]
Did you get an urgent email from your CEO?
You’re at your desk. You’re opening and responding to emails on a busy day. You have just a few minutes before heading into a meeting. Then you see it: an urgent email from [...]
Leverage vendors to execute on strategy in 2017
The New Year is here, and your credit union’s strategic plan is in place. Now it’s time to execute in an environment that offers never-before-seen challenges. One element of that execution will include [...]
The board-CEO relationship
Governance and leadership are the core responsibilities of a credit union board, according to governance expert Michael Daigneault, co-founder and CEO of Quantum Governance, L3C, a CUES strategic partner. “It’s quite rare for anyone [...]
Strategic mentoring in your credit union
During a webinar on strategic mentoring presented for CUES in September, Tony Kirschner, B.A., M.A., Ph.D. and partner at Davies Park Executive Search, a CUES strategic partner, pointed to these issues which [...]
What makes members click and vote?
From subject line to messaging, your emails to members can have a big impact or fall short. This is especially true when it comes to eliciting action from your members, say asking members to complete [...]
Assessing board governance at your credit union
Performance assessments at the staff level of a credit union are commonplace. They take place at most organizations at least annually. But what about assessing the performance of the CU’s leadership, namely the board [...]
Your members want cars, not loans
At the ServiStar users group meeting in Atlanta last month, 100 credit union staffers put themselves in the shoes of their members and prospective members. At my table, we created a prospective member named Olive, [...]
Beyond basic succession planning
Many boards undergo CEO succession planning at its most basic level, what Peter Myers, MSC, PCC, calls the “regulator satisfier” level. At this stage, there may be a document at the credit union that explains [...]
A vote on top culture-strengthening agents
Last week at CUES Symposium: A CEO/Chairman Exchange, participants voted for the top factors they would use at their credit unions to strengthen culture. They did so using the CUES eVote: Elect and Educate [...]
New measure for gauging consumer loyalty: Member effort score
In a room full of conference attendees, jars of candy are placed around the room. At the end of the day, some jars are almost empty; others are nearly full. A simple factor influenced which [...]
Two tips for getting the trust of millennials
Offer money management education and use analytics to target individuals within Gen Y. by: Laura Lynch Many credit union mission statements include the words “trusted financial partner,” observed Jesse Boyer, president/CEO of CUES Supplier [...]