Our world is changing fast. Consumers have new purchasing expectations, and they demand simplicity at every turn. In fact, 64 percent say they’ll pay more for simpler experiences. To stay ahead, it’s crucial [...]
Auto and home (A&H) insurance products are significant ongoing investments your members make to protect what matters most in their lives. And, offering these products is another way we, as credit union leaders, [...]
As technology and connectivity continue to transform the daily lives and shopping behaviors of consumers, we need to be focused on what Farnaz Wallace, founder of the strategic consulting firm Farnaz Global, calls the “New [...]
You have a purpose in your career. You know that, right? I’ve been thinking about this lately after a volunteer experience brought it into perspective for me: I joined my team to help out [...]
The digitization of many financial services, including innovations like robo-advisors and chatbots, means members can complete transactions without ever seeing another person. However, despite the speed and convenience of digital advancements, many consumers still prefer [...]
This year's hurricane season has been devastating. In addition to Hurricanes Harvey, Irma and Maria, Hurricane Nate was the fourth hurricane to make landfall in the United States in 2017. According to The Weather Channel, [...]
For the first time in modern history, there are four generations of consumers, and soon there will be five. Each generation has its own unique attitudes and emotions, especially towards financial topics—which means credit [...]
