Of all the credit unions on a digital transformation journey, the ones led by a team that is excited about the possibilities of analytics have a huge leg up. You can feel the difference. There’[...]
Each year, credit unions use the President’s Day financial services holiday to provide staff training. Even if your training was virtual this year, calculating the cost of this type of training day goes far [...]
Thank you for tuning in to episode 2 of The CUInsight Network, with your host, Randy Smith, co-founder of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who [...]
What’s your purpose? I quickly followed up with … and if you know, is this work aligned to your purpose?
A few years ago, I asked the ‘purpose’ question to group of diverse new hires [...]
You know the importance of member service. After all, credit unions exist to serve members, not shareholders. And you know how complicated it has gotten to acquire, serve and retain members due to digitization, cybersecurity [...]
Remote work is no longer a growing trend. It is here, and as leaders, we need to continue to strive for connection in this digital world. Whether you're the type of leader who views remote [...]
Thank you for tuning in to episode 1 of The CUInsight Network, with your host, Randy Smith, co-founder of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who [...]
As we work to continue to lead our organizations amid a challenging time, it can be hard not to dwell on things that have gone wrong or perceive any failures as a result of our [...]
This is a transformative moment for credit unions.
Members’ needs have evolved and changed greatly in the past 12 months (we just passed the grim anniversary of the first COVID-19 death in the US). At [...]
Employee engagement: is it possible for credit unions to focus on and achieve this in today’s environment?
Let me kill the suspense: YES it is! In fact, here a few important insights from a [...]
The economic and pandemic crisis has sped up the transformation of the financial services industry and opened deep chasms of uncertainty. Driven by consumers young and old (and small business owners) fearing they could fall [...]
Culture is the foundation of a company's success. It's how you attract and retain talent. It's how you live up to your members'/customers' expectations. It thrives when leaders embody its characteristics and lead by [...]
One of the most important things in leadership is listening, CUNA President/CEO Jim Nussle told podcast host Todd Marksberry recently. Marksberry, president/CEO of Canvas CU, Lone Tree, Colo., hosted Nussle on his “In [...]
CUES is so pleased to have Lindsey Walker, CMM, as its first-ever CUES Emerging Leader. Executive assistant at Tampa Bay Federal Credit Union, Tampa, Florida, Walker kindly took the time to answer some questions about [...]
The word "purpose" has taken center stage in this Purposeful Talent Development blog series since it began in 2018. The way we work, communicate and develop talent has shifted a bit since then, but one [...]