As the credit union movement reaches the end of 2021, leaders from cooperatives large and small across the country are looking ahead to calibrate strategies for the next 12 months. With year two of the [...]
Member satisfaction is more than a metric at Truliant Federal Credit Union ($3.6B, Winston-Salem, NC), where a growing team of experts is combining people and analytics to forge deeper, broader member relationships. Jeremy Cline [...]
BluCurrent Credit Union ($265.5M, Springfield, MO) has been on the same core processing platform since the turn of the century, but little else has remained the same thanks to Diann Hollen-Stansbury. The director of [...]
It’s been a decade since core processors introduced their own app stores to client credit unions, and the results since then reflect the collaborative nature of the movement itself. Open Solutions introduced its DNAappstore [...]
Desert Financial Credit Union ($7.8B, Phoenix, AZ) knows how to make a good impression. So good, in fact, that the cooperative won a “best local financial institution” award for the Prescott, AZ, area before [...]
“Robots” are helping Patelco Credit Union ($8.9B, Dublin, CA) achieve new levels of efficiency in its busy mortgage processing department. That’s the term Vince Salinas and his team use to describe the autonomous [...]
Seattle has a housing problem. By one estimate, 40% of the city’s residents are considered low income — making less than 80% of the area’s median income — in a market where rents have risen [...]
What’s old is new again at United Federal Credit Union ($3.7B, St. Joseph, MI). The Michigan credit union has revived the role of creative writer several years after the cooperative retired the role [...]
So, a 30-something contact center staffer hired at Royal Credit Union ($3.8B, Eau Claire, WI) in the thick of the pandemic has been growing in her job as she quickly becomes a key part [...]
Lots of credit unions offer emergency loans, but not many include power outages among the reasons a member might need quick, interest-free help. That’s the case at Community First Credit Union ($715.7, Santa [...]
Artificial intelligence is helping credit unions respond to member requests in a way that doesn’t make “self” and “service” seem like they don’t belong together. The chatbots these cooperatives are deploying not only [...]
When a credit union executive cites successfully deploying Office products during a pandemic as a major accomplishment, that’s a sign they’re a committed back-office person, someone responsible for the smooth functioning of a [...]
Some interesting things happen in Williamsport, PA. For one thing, it’s the home of the Little League World Series. For another, it’s where a not-so-secret secret sauce of culture and perks has helped [...]
Exit Interview is a new series from CreditUnions.com that shares the insight and experience of credit union executives who are retiring after many years of service to the movement. Doug Fecher left high school [...]
A consulting gig brought Mike Patterson to Horizon Federal Credit Union ($135.4M, Williamsport, PA); the opportunity to put his experience and ideas into action kept him there. Patterson became the Keystone State cooperative’s [...]
