Any overdraft or courtesy pay program these days faces an intense level of scrutiny. On the one hand, you have regulators calling for overdraft reform and increased focus on overdraft practices during exams. The CFPB [...]
No overdraft fees may sound consumer-friendly — until you realize that people will still overdraw their accounts and need a way to meet short-term liquidity deficits. What does "no overdraft fees" really mean? For some consumers, [...]
It is undeniable that the overdraft service environment has changed in the last two to three years. In order to minimize the impact of industry changes and recent market shifts, now is a great time [...]
Just as the holidays are approaching, price increases on everything from groceries to gift items to gasoline could have a Grinch-like impact on consumers who were already struggling with the ongoing economic impact of COVID-19. [...]
Lately, there has been much criticism about overdraft programs, stemming from the lack of transparency inherent in some program strategies. Much of the current disapproval expressed by critics in the political and consumer advocacy arenas [...]
It’s been more than a year since the coronavirus pandemic disrupted our businesses and our lives. And while there are encouraging signs of improvement in the economy, unemployment numbers continue to fluctuate. And while [...]
Emerging from the impact of the Coronavirus pandemic, credit unions are focused on how to recover revenue lost to a decline in transaction volume and non-interest income sources. But as consumers remain cost sensitive and [...]
The past year has highlighted the vital role community financial institutions play in helping businesses thrive and consumers maintain their financial well-being. It has also taught us a great deal about the industry's ability to [...]
In both good times and bad times, consumers expect their financial institution to safeguard their best interests. This is especially true when they are faced with expenses that exceed their balance or when they inadvertently [...]
Imagine you drive 15 miles to work every morning, to a job that demands you be on time, every time. You have two freeway options: one with a speed limit that remains constant at 65 [...]
Spring is upon us, and with the coronavirus pandemic in full force, this season will present many serious challenges that we never could have expected. In an effort to continue serving your members’ best interests, [...]
Consumers expect the products and services they receive from their financial institution to be based on processes and procedures that safeguard their best interests. This is especially important when they are faced with an emergency [...]
With the growing number of fintech companies entering the marketplace, traditional service providers are upping their game to improve the banking experience. As a result, consumers have a lot more choices when it comes to [...]
Now more than ever, ratings, likes and social recommendations play a major role in the process of selecting the products and services consumers use every day. When it relates to maintaining one’s financial well-being, [...]
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There is no shortage of speculation on the number of trends and types of challenges that lie ahead for credit unions in the coming months. While the top industry priorities differ — depending on which study [...]
