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There is no shortage of speculation on the number of trends and types of challenges that lie ahead for credit unions in the coming months. While the top industry priorities differ — depending on which study [...]
As you close the books on 2018, it’s time to hit the restart button and look forward to the year ahead. Hopefully, part of that vision includes ways to more fully engage your account [...]
It’s that time of year when consumers are, well consumed, with holiday planning and gift buying. According to annual retail estimates, holiday spending is expected to exceed $1.1 trillion through the end of [...]
When I sit back and think about it, I marvel at how many personal decisions we each make about what things we’ll do on our own and what things we’ll “outsource”: Pack a [...]
When it comes to putting the finishing touches on strategic plans and budgets for 2017, thinking through solutions to the industry’s on-going challenges can have even the most seasoned credit union management team shaking [...]
As consumers demand more speed and convenience when transacting their financial business there is no doubt you face the challenge of how to effectively meet changing service demands and remain viable. On the one hand, [...]
In study after study, results indicate that an increasing number of consumers are choosing a “D-I-Y” approach to accessing financial products and services. According to a report by Accenture, 52 percent of U.S. adults [...]
I hear a lot these days about the on-going changes that our industry is facing. But far and away the biggest concern seems to be how technology is affecting every aspect of service delivery – from [...]
